Yes! The agent provides smart product recommendations based on your store’s catalog. It can display product options, send direct product links, and help guide shoppers to complete their purchases.

Absolutely. Once connected to your Shopify store, the agent can look up and share order status based on customer input.

Yes. You can take over a Shopify AI Agent’s chat from Jotform’s Conversations interface. This hybrid approach offers both speed and a personal touch. Open your Shopify AI Agent’s Conversations page in Shopify and select View next to a particular conversation to open Jotform’s interface, which allows you to take over the chat yourself if you wish.

Yes. You can test and tune your agent’s responses before going live to ensure they reflect your brand’s voice. You can also match the chat window’s appearance to your store’s branding for a seamless experience.

Shopify AI Agents can communicate with customers via chat or voice conversations.

Absolutely! With your agent’s style settings, you can fully personalize your chatbot’s appearance to seamlessly align with your store’s visual identity.

Here’s how:

• Color customization: Set your own brand colors or create a custom gradient to perfectly match your store’s theme.
• Font and text styling: Choose fonts and text colors to keep your agent’s messages visually consistent with your site.
• Chat window positioning: Decide whether the chat window appears on the left or right side of the screen — ideal for adapting to your layout and design preferences.
• Avatar animation: Add a subtle pulsing animation to your AI Agent’s avatar to gently catch visitors’ attention and increase chat engagement.

Your AI Agent is automatically trained on your store’s real Shopify data as soon as you connect it — no manual setup required. This ensures accurate, brand-aligned responses from day one.

Here’s what happens:

• Auto-sync on setup: The moment you link your Shopify store, your product catalog, collections, FAQs, policies, and other content are added to the AI Agent’s knowledge base.
• Product and collection awareness: Your agent can instantly answer questions about products, availability, and collections using your full inventory data.
• Campaign and promotion knowledge: The AI Agent is aware of active discounts, campaigns, and featured items. This means it can share timely offers with customers.
• Always on-brand responses: Because it’s trained on your store’s content and tone, every response feels like it’s coming from your team.

The Conversations page in Shopify allows you to track every interaction your AI Agent has with customers, giving you easy access to chat history, insights, and more — all from within your Shopify dashboard. Here’s what you can do:

• Real-time chat log: Monitor recent conversations as they happen, including timestamps and actions like product inquiries and order tracking.
• Customer insights: Identify returning users and review their past inquiries, helping you personalize future interactions and improve customer service.
• Quick navigation to Jotform: By selecting View next to a particular conversation, you can jump to Jotform’s Conversations page, allowing you to take over the chat yourself, rate the conversation to improve your agent, and more.

Shopify AI Agents offer live chat support. You can also take over agent conversations from Jotform’s Conversations page. This hybrid approach combines the speed of AI with the personal touch of human support, ensuring a smooth customer experience every time.

Your answInstall the Jotform AI Chatbot & Live Chat app from Shopify’s App Store, then create an agent and publish it to add it to your store. In the Shopify theme editor’s App embeds panel, you can enable or disable the chatbot with a single toggle — no coding required.er here

Your AI Agent comes equipped with a powerful set of tools and integrations designed to enhance the customer experience and streamline operations. These include showing images, taking photos, triggering workflows, sending emails, connecting with tools like Slack, Google Drive, Box, and much more. From the app’s Shopify page, select Go to Jotform to open your agent in the Jotform AI Agent Builder and view the full range of options and actions.